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Nearly all BioFit furniture products are warrantied against mechanical or structural failure due to defective material or workmanship for 13 years of normal, multishift use. Pneumatic cylinders are covered for the functional lifetime of the chair or stool. Intensive Plus chairs are warrantied for 5 years. BioFit reserves the right to recondition or replace any units covered by this warranty. Freight and any other consequential damages are not covered. All return shipments require written authorization and must be freight prepaid unless otherwise approved in writing. COM (Customer’s Own Material) upholstery materials are not covered. BioFit takes its warranty, repair and maintenance responsibilities very seriously. Efforts by unqualified personnel to perform repairs on BioFit products can result in dangerous conditions which can lead to serious bodily injury. Any attempt to modify, alter or make unauthorized repairs to BioFit products may not only seriously jeopardize the safety of the user, but will void this warranty in every respect. Disclaimer: 13-year warranty does not apply to Intensive Plus™ seating, which carries a 5-year warranty.